Frequently Asked Questions
Everything you need to know about shopping with ciúb.
What is the standard shipping timeframe for ciúb orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online portal and enter your order number and email address.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite similar garments to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay.
Are ciúb products sustainably made?
At ciúb, we prioritize ethical manufacturing and high-quality materials. We work exclusively with certified factories to ensure fair labor practices and are committed to increasing our use of organic and recycled fabrics every season.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.